Comments

I spoke with Allen for 3 hours and he really helped me develop a work flow and figure things out.

He was very patient and extremely knowledgeable! Super Job!

LightSpeed never had training like this!

Allen is extraordinarily dedicated. His high efficiency is only equalled by his brilliance on the job. He puts his clients’ needs first and taught me a great deal about providing good service. Allen thinks at a searing speed, he’s sharp and insightful and is always 2.5 steps ahead of everyone. In my duties as one of his first technicians at MCG, it was a challenge for me to try to keep up with him but I tried to tap into his vast knowledge whenever I could. His intensity at work is balanced by his heartfelt and personable attitude. I take pride in knowing that I was able to work for Allen and I have a deep respect for this man.

-David

Dear Allen,

Just wanted to send a note on my little computer. She’s humming happily along (though less loudly and less often) now and her self-esteem is much higher due to her face lift. It’s *so* LA.

Hope you’re well.

Janine

I just wanted to say again how much I enjoyed the class with you last week. I wish the class had been one day longer so we would not have been so rushed.

I learned a lot! And now I have plenty of studying to do before I take the exam.

Again I enjoyed every minute of it.

-James

Recommendation:

When a company goes out of their way without being asked, it’s worthy of note. Allen and his team at Hancock Consulting made me feel that they were honestly interested in giving me more than just my “money’s worth” as they repaired hardware, restored software and data, and communicated clearly throughout the process. Even in a very busy time for them, they made me feel like I was their most important customer.

I rarely find reason to make these kind of statements about businesses in this day and age, but this company deserves my highest praise and recommendation not only for the service they provided, but also for the manner in which they provided it. Calm, respectful, knowledgeable, but most importantly, ruled by integrity. If this recommendation influences you to use their services, I expect that you, too, will come to feel the same way. Hat’s off to ‘em…

C. E. ____ July, 2008

You saved my life (work at least), as usual!
Thanks,
ks

Hello Amanda and Nathan

Thanks for your help with diagnosing, repairing and shipping my iBook. I was able to pick it up from the FedEx ground station this afternoon.

Your service and support were excellent. Thanks for tracking the return shipment and calling FedEx when I had no computer available.

George

Thank you Allen. Enjoyed visiting with you. Do so appreciate your care and concern for Kenneth & me. It has been a great business relationship for quite a few years now. Good luck with the store front.
Dixie

Hi Allen,
I just wanted to let you know that David was very helpful and friendly.
Everything is taken care of for Stephanie & myself.
Thanks a bunch & have a great day.
Andrea

Actually I feel more comfortable with your guidance in this area anyway. If I haven’t said it to you before, your ability to narrow the vast knowledge base of the computer world down to an actual customer’s needs is unparalleled in my experience.
Thanks,
Henry

Allen-
I want to thank you for hopping onto my problem the night before you left for an out-of-town destination.
I don’t know what I would have done without your help!
You are an Apple genius but also someone who cares about his customers. I do appreciate your dedication. Don’t forget to send me an invoice.
Best,
Rod

Kent,
Thanks a lot for the recommendation of Allen. He got my Timbuktu set up and going. He is very knowledgeable about Timbuktu as well as other Mac products. I would not hesitate to recommend him to anyone who needs a help.
Thanks again for the recommendation!
Tom

Re: learning to Cut and Paste
I did it! You are a generous genius.
Peggy

Sent: Thursday, December 01, 2005 9:35 PM
To: joan@…
Cc: [owner1] [owner2]
Subject: Fabulous!
That adjective would apply to both Allen and the new webmail system he’s implemented.
You did good!
D

The following posts were in related to a period where I was based out of Memphis for three years.

While business was good in Memphis, it became clear that my clientele in Baton Rouge still needed my assistance, and in 2004 Allen and his family moved back to Baton Rouge to continue providing Macintosh based support to the Greater Baton Rouge community.

Subject: Great Relationship
Noticed a lot of your postings are from Baton Rouge, where I was raised and told about you. But having our own business in Arkansas for over 30 years when I had a Laptop damaged, Allen has been one of the “few” who gave me honest, well derived answers!
I will be counting on him in the future, plus since I am close to Memphis sending him as much business with Apple’s as I can. In this days marketplace it’s hard to find a “true” professional. Thanks!!
Steve

From: Rodney A. Cobi and Aaron J. Tuley
Re: Mr. Allen Hancock
Subj: Professional Qualifications – Hancock Consulting Client Endorsement – Center for Landscape Interpretation
Date: 12 May 2001
We, at the Center for Landscape Interpretation, became acquainted with Allen Hancock from the date of purchase of our first Macintosh computer in 1997. Since then we have had occasion to work with Allen on a number of issues related to our office computer systems, including especially the PowerMac 9600/300, the PowerBook G3 400 M / 4G, several monitors, printers, scanner, Mac to PC hookup and an array of devices and software products.
In our client-consultant relationship, Allen has made a special effort to understand and appreciate our business practices and anticipate our professional needs. He has been effective in helping us identify and solve a variety of problems, exploit opportunities and create and enhance values, all within the framework of extending and enhancing our computer capabilities, especially in support of multimedia initiatives.
As a computer consultant, Allen has advised on the purchase of hardware and software; installed and taught some of the basic and finer points related to operating systems and applications programs; demonstrated numerous tricks and shortcuts; and provided dozens of helpful suggestions. Beyond the performance of on-site services, he has researched specific products and problems and reported the results to us in a timely manor. Most recently, at our request, he recommended, acquired, installed and tested a large format scanner with special features.
Allen has excellent communications skills. He has always made a special effort to make complex operations understandable to us as clients with limited technical backgrounds, including a willingness to list, in order, the steps in an operation not always found in manuals. He has been especially patient in listening to a problem description when we are at a loss in using the precise terminology.
Although extremely busy in his practice, Allen is very accommodating in squeezing in emergency visits to our office or even home. And he is readily accessible by cell phone, even on weekends, so we discovered, when we called from Kansas for help with an unusual situation prior to a major presentation.
Allen possesses a wealth of experience for a man of his years. He is very knowledgeable, highly efficient and technically competent. He is totally reliable. He is a thoroughgoing professional in every respect.
He leaves behind a fine reputation as he and his Veterinarian wife, Wendy, move on to Memphis where he will open a new office for Hancock Consulting. We count ourselves fortunate to have had his assistance over the past few years and we will miss both his expertise and his quiet confidence. Wisely, we believe, he will continue his presence in Baton Rouge, entrusting his consulting practice there to an associate, Helen Baxter. We rest assured that she will sustain the fine tradition of service on which we have come to rely.
In all their endeavors, we wish Allen and Wendy continued success and a lifetime of happiness.

Subject: last min ?’s
Allen, I just opened your email and I now know that it’s true. You are too good to be real.
Thanks again,
Donna

Allen, many congratulations, As I am a Lt. Gov with AdFed, I know all the agencies in Memphis, and would love to provide a reference for you, as I am certain Elizabeth and others would. Let me know what I can do in this venue. I would like to thank you for everything you have done for me and my company. You were always such a pleasure and so knowledgeable. Hat’s off to you and your wife!
-Kim

Good luck to you and your family! It has been nice working with you.
Thanks again for your patience with this project. I appreciate all of your help.
Rosemary