Direct Dispatch

When you purchase AppleCare with your iMac, Mac Mini or Mac Pro, Apple provides one on-site visit in relation to each covered repair.

The Apple Direct Dispatch program shows Apple’s confidence in a Authorized Service Provider as a company that upholds the highest level of service, provides rapid response (generally on the same day as parts arrive), and understands the rigorous Apple procedures for service provision.

If you’re a school system or enterprise business looking for a higher level of repair service, please give us a call to talk about how you can work with Apple and The Mac Consulting Group, Inc. We provide enhanced services including onsite pick-up and drop-off, onsite repair, and spare parts ordering as part of our Direct Dispatch and Priority Service SLA Programs. It is highly advised that you purchase AppleCare extended warranty with all CPU purchases in order to get the most benefit from the Direct Dispatch program.